👋Introduction
Welcome to Terapage. Our services are available through Terapage.ai and may also be accessible through related Terapage domains, websites, web applications and mobile applications.
Terapage Limited is registered in the United Kingdom and has its principal office at 20 Wenlock Road, London, United Kingdom, N1 7GU.
Terapage provides online research services that enable business customers, researchers and authorised organisations to understand how people shop for, use, consume and experience products, services and related materials in real-world and digital settings.
The platform supports live and recorded interviews, focus groups, surveys, diaries, multimedia activities, mobile ethnography, fieldwork and other research activities across compatible devices. Participation in research activities is voluntary.
✓Acceptance of the Terms
These Terms of Service govern the conditions under which Terapage makes its websites, applications, platform features and services available to you.
By accessing or using the Sites, creating an account, purchasing Services or otherwise using any Terapage feature, you confirm that you have read and accepted these Terms and the Terapage Privacy Policy.
If you do not agree with these Terms or our Privacy Policy, you must stop accessing and using the Sites.
Our Privacy Policy explains how we process personal information.
◎Scope and Changes to These Terms
These Terms apply to Terapage websites and pages, web and mobile applications, platform features, integrations and any related service that links to or incorporates these Terms.
Additional business terms, order forms, notices, subscription details, charges, policies or registration requirements may apply to particular Services. Where there is a conflict, the applicable order form or expressly agreed business terms will take priority for that Service.
We may update these Terms from time to time. Material changes will be posted on the Sites and, where appropriate, notified through the platform or by email. Continued use after the effective date of an update constitutes acceptance of the revised Terms.
🛡Rules of Conduct
You must use the Sites lawfully, responsibly and only for their intended purpose.
You agree to:
- comply with these Terms and all applicable laws, regulations and export restrictions;
- use the Sites only in the manner intended and authorised by Terapage;
- respect the privacy, intellectual property and legal rights of other users and third parties; and
- cooperate with reasonable security, compliance and account-verification requests.
You must not:
- upload or distribute unlawful, defamatory, abusive, harassing, fraudulent, infringing, obscene or otherwise objectionable material;
- introduce viruses, malware or malicious code;
- impersonate another person or organisation or misrepresent your authority;
- use third-party intellectual property or confidential information without permission;
- infringe another person’s privacy or legal rights;
- attempt to access restricted areas, bypass security or interfere with the Sites;
- reverse engineer, decompile or attempt to derive source code except where law expressly permits it;
- copy, modify, translate or create derivative works from Terapage content or features;
- remove trademarks, copyright notices or proprietary notices; or
- act in a way that materially harms Terapage, users or the public.
🗂User Content and Copyright
User Content
You remain responsible for content that you upload, submit, publish or otherwise make available through the Sites and must hold all necessary rights and permissions.
We may remove, restrict, edit or disable content where we reasonably believe it breaches these Terms, creates legal or security risk, infringes third-party rights or must be removed by a competent authority.
Copyright Claims
Copyright owners or authorised representatives who believe material on the Sites infringes their rights may submit a written notice containing sufficient information for us to identify and assess the material. Terapage may investigate, restrict or remove it.
👤Registration and Accounts
Accurate Information
Where registration is required, you must provide truthful, accurate, current and complete information and keep it updated.
Account Security
You are responsible for keeping your login details confidential and for activity conducted through your account. Notify Terapage promptly if you suspect unauthorised access.
Suspension or Termination
We may suspend, restrict or terminate an account where reasonably necessary to protect the Sites, users, research participants, third parties or the public; investigate misuse; enforce these Terms; address non-payment; or comply with law.
⚙General Conditions of Use
Eligibility and Organisational Use
You may not use the Sites where doing so would be unlawful. If you use Terapage on behalf of an organisation, you confirm that you are authorised to bind it to these Terms.
Third-Party Links
The Sites may contain links to third-party websites or services. Terapage does not control and is not responsible for their content, availability, security or practices.
Service Partners and Integrations
Terapage may use third-party providers and integrations to deliver functionality. Your use of those services may also be subject to the provider’s terms and privacy notices.
Notices
We may send notices to the email address associated with your account or display them through the Sites. You agree to receive service-related communications electronically.
©Ownership and Proprietary Rights
Ownership of the Sites
The Sites, software, designs, features, documentation, databases, trademarks and Terapage-provided content are protected by intellectual-property and proprietary-rights laws. All rights not expressly granted are reserved.
Limited Licence
Subject to these Terms, Terapage grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Sites for personal use or authorised organisational purposes.
Feedback
If you provide suggestions or feedback, you grant Terapage a worldwide, royalty-free, perpetual, irrevocable and non-exclusive right to use and incorporate it without payment.
⚖Liability and Dispute Resolution
Service Availability and Warranties
The Sites are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Terapage excludes warranties not expressly stated, including implied warranties of merchantability, satisfactory quality, fitness for purpose, title and non-infringement.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Your Indemnity
To the extent permitted by law, you agree to indemnify Terapage and its affiliates, officers, employees, contractors and representatives against third-party claims arising from your unlawful use, your content or your material breach of these Terms.
Limitation of Liability
To the maximum extent permitted by law, Terapage will not be liable for indirect, incidental, special, punitive or consequential losses, including lost profits, lost business, loss of anticipated savings, goodwill or data.
Where liability cannot be excluded, Terapage’s aggregate liability will be limited to the greater of £100 or the amount paid for the affected Service during the 12 months immediately preceding the event, unless a different limit is stated in an applicable order form.
Time Limit for Claims
To the extent permitted by law, claims relating to these Terms or the Sites should be brought within one year after the cause of action arose. This does not shorten any statutory period that cannot lawfully be restricted.
Governing Law and Courts
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction unless mandatory law requires otherwise.
£Subscriptions, Payments and Charges
Services and Fees
Terapage may offer project-based services, subscriptions, usage-based services, add-ons or other paid functionality. Applicable fees, allowances, service periods and payment terms will be shown on the Sites, in an order form or agreed service documentation.
Service Period and Expiry
The Service begins on the agreed activation, registration or purchase date. At the end of a service period, access may be reduced or terminated. Customers should export required content before expiry.
Unless otherwise agreed, we may delete affected accounts and associated information 90 days after expiry or termination, subject to the Privacy Policy, legal retention obligations and backup cycles.
Payment Processing
Payments may be processed by third-party payment providers. Terapage does not normally receive or store complete payment-card details.
Payment Obligations
- You must not share accounts or create additional accounts to evade charges or usage limits.
- You are responsible for fees and taxes associated with Services purchased by you or your organisation.
- Late payments may accrue interest at 1.5% per month or the highest lawful rate, whichever is lower.
- We may suspend Services while undisputed invoices remain overdue.
- Billing disputes should be raised promptly and, where possible, within 60 days of the charge.
- Billing information may be shared with authorised payment processors, credit providers and advisers where necessary.
§General Provisions
SeverabilityIf a provision is invalid or unenforceable, it will be limited or removed only to the minimum extent required.
No WaiverA delay or failure to exercise a right does not waive that right.
Force MajeureTerapage is not responsible for delay or failure caused by events beyond its reasonable control.
AssignmentYou may not transfer your rights without written consent. Terapage may assign its rights and obligations as part of a restructuring, sale or service arrangement.
RelationshipThese Terms do not create an employment, agency, partnership, fiduciary or joint-venture relationship.
Entire AgreementThese Terms, the Privacy Policy, applicable order forms and incorporated policies form the agreement governing the relevant Services.
A–ZTerminology
“Terapage”, “we”, “us” and “our” refer to Terapage Limited and, where applicable, its officers, employees, contractors, affiliates and authorised providers.
“You” and “your” refer to the individual accessing the Sites and, where applicable, the organisation they are authorised to represent.
“Sites” means Terapage websites, web applications, mobile applications, platform features and related services.
“Services” means paid or unpaid research, software, integration, support and related functionality made available through the Sites.
👥Terms for Research Participants
Participants joining a particular research project may be subject to separate project-specific terms, consent information and study instructions provided by the relevant researcher or organisation.
View the project-specific participant terms.