Privacy Policy

👤Information Collection

When you register with Terapage or access the platform through Single Sign-On, we request the minimum information needed to create and manage your account, including your first name, last name and email address. We may also request demographic information such as date of birth or gender where this is relevant to a study or community.

Depending on the study or community you join, administrators may request further profile information. Any username and password created for Terapage must be kept confidential. If you believe your account credentials have been compromised, please contact us immediately.

Study and community administrators may configure activities that request personal information. Responses may be made available to authorised administrators and, where the activity is configured for shared participation, to other participants. These users operate independently and must comply with the Terapage Terms of Service.

Terapage does not routinely monitor private communications. We may review activity where reasonably necessary to protect users, investigate misuse, maintain platform security, enforce our terms or comply with legal requirements.

⚙Use of Information

Registration data is used to identify users, manage access, associate contributions with the correct account and deliver service-related updates, notifications and support communications.

Demographic and profile data may be used to personalise the Terapage experience or support authorised research activities. Where data is shared externally for reporting, investment or commercial analysis, it will normally be aggregated or anonymised so that individuals are not directly identified.

🍪Use of Cookies

Terapage uses cookies and similar technologies to keep users signed in, maintain security, remember preferences and support platform functionality. Session cookies normally expire when the browser is closed, while preference and analytics cookies may remain for the period stated in our cookie settings.

Cookie values are protected against unauthorised alteration and are used to apply the correct permissions while users navigate the platform.

📈Log Files

Terapage records technical and usage information such as IP address, browser type, device information, cookie identifiers, access time and platform activity. We use this data for security monitoring, troubleshooting, service administration, performance analysis and understanding general usage trends.

We do not disclose personally identifiable traffic patterns to third parties except where required to provide the service, investigate security issues or comply with law.

🌐Public Information

Some information or content may be visible to other users or the public where a study or community administrator has enabled public or shared access. Users should consider carefully what they submit to public activities, discussions or published research spaces.

🛡Security

Terapage uses administrative, organisational and technical controls designed to protect information from accidental loss, misuse, unauthorised access, alteration or disclosure.

◉Session Replay and User Behaviour Analytics

To improve usability, identify technical issues and understand how people interact with our web and mobile applications, Terapage uses Microsoft Clarity. Clarity may record interactions such as mouse movement, scrolling, taps and screen navigation.

Strict Data Masking

We configure Clarity to mask sensitive information before it leaves a user’s device.

• Web application: text inputs, form fields, passwords, financial details and personal identifiers are redacted through automatic masking and manual data-clarity-mask controls.
• Mobile applications: high-privacy screens, profile areas and custom input views are programmatically masked using Microsoft Clarity’s mobile SDK controls.

Consent and Control

Microsoft Clarity is only activated where the user has provided the required consent through our consent banner. Users can update or withdraw their preferences through the relevant privacy settings.

More information is available in the Microsoft Privacy Statement.

↗Links to Other Websites

Terapage may link to external websites or services. Their privacy practices are controlled by their respective operators, and we encourage users to review those policies before providing personal information.

✎Updating Data

Users can update registration and profile information through the Account Settings area available from the account menu. Where information cannot be amended directly, users may contact the relevant workspace administrator or Terapage support.

⌫Personal Data Removal

Terapage provides workspace administrators with tools to remove personal data associated with individual users. Requests should normally be directed to the administrator of the Terapage workspace where the information was collected.

If you cannot identify the administrator, contact dpo@terapage.ai and include the relevant Terapage workspace or page URL.

⏱Data Retention

Terapage retains personal data only for as long as reasonably necessary to provide the services, operate customer workspaces, support integrations, maintain security, comply with legal obligations, resolve disputes and enforce agreements.

Where Terapage processes data through third-party integrations, including Slack, we retain only the information required to provide the requested functionality. Integration data is not used for unrelated purposes unless this is clearly explained and lawfully authorised.

Retention Periods

Deletion Requests

Customers may request deletion of personal data, workspace data or integration-related information. We verify and process valid requests without undue delay. Where information cannot be removed immediately because it remains in backups, security records or legally required documents, access and further use will be restricted until the relevant retention period expires.

Data Minimisation

We aim to collect and retain only the information needed for the purpose for which it was obtained. Retained information is periodically reviewed and may be deleted, anonymised or aggregated when it is no longer required.

↻Changes to this Privacy Policy

Material changes to this Privacy Policy will be posted prominently on our website. Where appropriate, we may also notify affected users by email or through the platform and provide choices required by applicable law.

✉Contacting Terapage

For questions, comments or requests concerning this Privacy Policy or Terapage’s handling of personal data, contact us using the details below.

⚖Legal Disclaimer

We may disclose personal information where required by law or where we reasonably believe disclosure is necessary to comply with judicial proceedings, court orders, regulatory requests or other valid legal processes.