Terapage integrations

Webex Integration Guide

Connect Terapage to Webex so researchers can import recorded interviews, transcribe them, analyse the discussion, and turn external Webex conversations into structured Terapage research data.

What it does

The Webex integration lets researchers connect a Webex account and bring recorded interview files into Terapage for transcription, coding, summaries, themes, sentiment, and reporting.

Who uses it

Research teams, moderators, operations teams, agencies, and client-side insight teams who already run interviews, expert calls, or stakeholder sessions in Webex.

Best for

One-to-one interviews, recorded customer conversations, stakeholder interviews, discovery sessions, expert interviews, and external research sessions conducted outside Terapage.

Before you start

You must be a Terapage workspace admin or have permission to import external interviews.
You must be able to authorise Terapage to access your Webex recording library.
The Webex recording should already have the correct participant consent and permissions for research use.
Supported uploaded interview files can include video or audio files. For video, common formats include MP4, AVI, MOV, and WMV.

1. Start from Research Activities

Open the relevant Terapage project or study workspace.

Go to Research Activities and click Create Research Activity.

Choose Import External Interview. This tells Terapage that the interview was conducted outside the platform and should be imported for analysis.

Select Import External Interview in Terapage

Select Import External Interview when the recording already exists outside Terapage.

2. Choose Webex as the recording source

In the import screen, select the file type, such as Video or Audio.

Click Upload from WebEx to connect to your Webex recording library.

Confirm the interview mode and format, for example Video and One-to-One Interview, so Terapage can apply the right analysis structure.

Use Upload from WebEx to import recordings directly into the external interview workflow.

3. Authorise Terapage to access Webex recordings

When prompted, click Login with Webex. Webex will ask you to authenticate and authorise Terapage. Once connected, Terapage can retrieve recordings you select for import and analysis.

Tip: Use the same Webex account where the interview recordings are stored, or an account with access to the relevant recording library.

Consent reminder: Only import Webex interviews where you have permission to process the recording, transcript, and research data inside Terapage.

The Webex connection prompt authorises Terapage to access your recording library.

4. Import, transcribe, and analyse the interview

Select the recording

Choose the Webex recording you want to analyse, then confirm the study, activity name, interview mode, and interview format.

Run Terapage analysis

Terapage processes the recording, generates a transcript, prepares AI summaries, and makes the interview available for coding, themes, reports, and insight publishing.

What Terapage can produce from a Webex interview

Output	How it helps researchers
Transcript	Turns the Webex recording into searchable text that can be reviewed, coded, and exported.
AI summary	Provides a quick overview of the discussion, key themes, participant views, and important moments.
Coding and themes	Helps researchers organise evidence, compare responses, and build insight reports faster.
Sentiment and highlights	Identifies emotional tone, strong opinions, pain points, and quotable moments.
Reports and exports	Supports downstream reporting, stakeholder sharing, and analysis across wider study data.

Recommended workflow

Create a dedicated Import External Interview activity for recordings from Webex.
Use clear activity names, such as Webex Stakeholder Interviews - May 2026.
Set the correct interview format before analysis, especially when comparing one-to-one interviews against group discussions.
Review the transcript after processing and correct speaker labels where needed.
Use Terapage coding, themes, summaries, and reports to combine Webex interviews with other study data.

Troubleshooting

Issue	What to check
Cannot connect Webex	Confirm that you are using a Webex account with permission to access recordings and authorise third-party apps.
Recording is not visible	Check that the recording has finished processing in Webex and that the connected account owns or can access it.
Upload takes time	Large video files can take several minutes to upload, transcribe, and analyse. Terapage will notify you when processing is complete.
Wrong interview format	Go back and select the correct mode or format before running analysis, especially for group sessions.

In summary: The Webex integration helps Terapage users bring external Webex research conversations into one connected research workflow, so recordings do not remain trapped outside the study evidence base.